Customer Support & Ticketing Management
Customer support, led by someone who has run support teams for a decade.
Danielle LeBaron & Co. manages your support inbox, ticket queues, and customer communication, with Stephen LeBaron, our Director of Client Success & Training, leading the way. Your customers get clear, warm answers. You get your time back.
When support backs up, everything else slows down.
Most owners don’t have a customer problem. They have a bandwidth problem. Support is important enough to do well and time-consuming enough to swallow your week.
Replies slip
Tickets sit while you’re busy running the business, and customers notice the silence.
Your voice gets uneven
When different people answer differently, your brand starts to feel inconsistent.
You become the help desk
Every question lands on you, including the ones that come in at night and on weekends.
We build the structure that fixes all three.
Stephen & Danielle LeBaron
Meet Your Support Lead
Stephen LeBaron
Director of Client Success & Training
Stephen brings a decade of customer support leadership to Danielle LeBaron & Co. He has held roles in customer support management, onboarding, client success, and director-level leadership, so he has seen support from every seat: the person answering, the team leading, and the business depending on it.
What sets him apart isn’t the titles. It’s what he leaves behind. Every team he’s led has gone on to advance, promote, and grow in their own careers. That’s the Stephen effect.
He has a gift for finding exactly the right words, because how you say something really does matter, whether it’s a customer reply, a piece of feedback, or onboarding someone new.
What that means for your business
Your support is set up like a real support operation, not an overflowing shared inbox.
Replies are clear, warm, and written in your brand’s voice.
Your team can be trained and coached by someone who has built teams from scratch.
What We Handle
Support, handled end to end.
Choose the pieces you need or combine them. Every plan is built around your customers, your channels, and your voice.
Support Inbox & Help Desk
We monitor and manage your support inbox and help desk so nothing sits unanswered.
Ticketing & Triage
Tickets sorted, prioritized, tagged, and routed in the tools you already use, including Zendesk and Teamwork.
Brand-Voice Replies
Clear, warm responses written in your voice and held to your standards. Your brand, your voice, your standards.
Customer Onboarding
A smooth first experience for new customers, with clear communication from the very first hello.
Escalations & Follow-Through
Anything that needs your decision reaches you with context. Everything else gets resolved and closed out.
Playbooks & Team Training
Documented processes, saved replies, and coaching so support stays consistent as you grow.
Built for businesses whose customers reach out every day
Customer Support Plans
Investment begins at
$1,500/mo
Your flat rate is scoped to your company size, ticket volume, channels, and the level of support you need. No vague retainers.
6-month minimum engagement
How It Works
From first conversation to a calmer inbox.
Free Consultation
We look at your current support setup, volume, and tools. No pressure, no pitch.
Your Custom Plan
You get a clear scope and flat-rate pricing starting at $1,500/mo, based on what you actually need. No vague retainers.
Setup & Voice
We learn your systems, tone, and standards, then build the playbooks that keep every reply consistent.
Ongoing Support
We run your support day to day, with regular check-ins to make sure the plan still fits.
“Danielle has been a huge asset to our business! She has increased our monthly receivables, is customer service oriented and handles small and large projects with ease.”
Holly Pflederer, Owner, Washington Self Storage
Questions
Honest answers before you hire anyone.
What kinds of support can you take on?
Support inboxes and ticket queues, help desk platforms, written customer replies, customer onboarding, and escalations. If you have a channel in mind that isn’t listed, ask on the consultation and we’ll tell you honestly whether it’s a fit.
Will my replies sound like my brand?
Yes. Brand voice alignment is part of setup. We learn your tone and standards, then build saved replies and playbooks so every response sounds like you, whoever is writing it.
Which tools do you work in?
Zendesk and Teamwork, plus most help desk, CRM, and inbox tools. If you use something else, we learn your systems fast.
Can you work alongside my existing team?
Yes. We can take overflow, take over the queue entirely, or help build the playbooks and training your team uses. Stephen’s background in training and team building is especially useful here.
How is it priced?
Support plans start at $1,500/mo. Your flat rate depends on the size of your company, your ticket volume, your channels, and the level of support you need. No vague retainers. Support plans carry a 6-month minimum engagement. Book a free consultation and we’ll scope it with you.
Is my customers’ information safe?
Confidentiality is non-negotiable here. Clients trust us with invoicing, billing, and sensitive business data, and we treat customer information with the same care.
Ready to hand off the inbox?
No pressure. No commitment. Just a conversation about what great customer support could look like for your business.
Schedule Your Free Consultation
